Lee Rainie discussed the Project’s latest research about how people use technology and how people use libraries, and the implications of this work for libraries.

As librarians, we communicate with our users, staff, C-Level, patrons, and each other every day with a myriad of technological devices, languages, infographics, styles, and tones. Why does it feel like we are all talking at cross-purposes? Whether communicating your value to a VIP or just trying to stay in touch with your multi-generational staff, speaking across cultures, generations, and technology platforms while still adhering to the strategic goals of your library and parent organization can be formidable. This workshop presents a variety of different communication challenges (either generational, intercultural, or via technology) and looks at methods to strategically navigate them to get your message across. It will also help you hear and understand the communications and motivations of others more effectively.