Lee Rainie

As they watch the splashy emergence of generative artificial intelligence and an array of other AI applications, experts participating in a new Pew Research Center canvassing say they have deep concerns about people's and society's overall well-being. At the same time, they expect to see great benefits in health care, scientific advances and education

In focus groups, highly engaged social media users describe the purposes that different platforms serve for them, their choices about what to reveal and how they try to anticipate any hostile reactions that could be lurking.

62% of Americans believe artificial intelligence will have a major impact on jobholders overall in the next 20 years, but far fewer think it will greatly affect them personally. Majorities oppose using AI in making final decisions on hiring or firing.

Experts are split about how much control people will retain over essential decision-making as digital systems and artificial intelligence spread. They agree that powerful corporate and government authorities will expand the role of AI in people’s daily lives in useful ways. But, many worry these systems will diminish individuals’ ability to control their choices.

Majorities of teens credit social media with strengthening their friendships and providing support while also noting the emotionally charged side of these platforms.

Experts are split about the likely evolution of a truly immersive “metaverse.” They expect that augmented- and mixed-reality enhancements will become more useful in people’s daily lives. Many worry that current online problems may be magnified if Web3 development is led by those who built today’s dominant web platforms.

Americans regard advances in artificial intelligence and human enhancement technologies with a degree of caution and uncertainty.

Public views are tied to how these technologies would be used and what constraints would be in place.

Asked to "imagine a better world online," experts hope for a ubiquitous – even immersive – digital environment that promotes fact-based knowledge, offers better defense of individuals’ rights, empowers diverse voices and provides tools for technology breakthroughs and collaborations to solve the world’s wicked problems.

The declining public trust in the news media and polarization of news audiences have profound effects on civic life.