Platforms & Services

Many who use social media say they regularly see false or misleading content, but also view these platforms as offering new avenues for political engagement.

What is the internet? Who is an internet user? Research suggests that some people who use the internet may not be aware that they’re doing so.

Our first study of Twitter behavior based on a representative sample of U.S. adult users explores Americans' use of the platform.

Twitter users are younger, more likely to identify as Democrats, more highly educated and have higher incomes than U.S. adults overall.

The steady growth in adoption that social platforms have experienced in the U.S. over the past decade also appears to be slowing.

Facebook and WhatsApp are the most widely used social media platforms and messaging applications in 11 countries around the world.

Mobile phone users see a mix of benefits and pitfalls related to their devices, and Facebook and WhatsApp are among the most widely used digital platforms.

Whether in advanced or emerging economies, younger people, those with higher levels of education and those with higher incomes are more likely to be digitally connected.

About half of Facebook users say they are not comfortable when they see how the platform categorizes them, and 27% maintain the site’s classifications do not accurately represent them.

Today, 36% of U.S. adults say they have ever used a ride-hailing service such as Uber or Lyft. Prominent urban-rural gaps in adoption exist.