Platforms & Services

Americans expect to find what they are looking for online in news, health care, government information, and shopping.

Contrary to the popular perception that American workers are buried in email, most workers find their experience with email at work very manageable, and they're happy with the way email helps them do their jobs.

Pew Internet Project surveys tracked a 164% increase in online banking and a 90% increase in travel purchases between 2000 and 2002. Convenience and cost savings were the top reasons cited by Internet users who have switched to online banking.

Fully 88% of local elected officials use the Internet in the course of their official duties and many say their online activities have helped them learn more about local public opinion, stay in touch better with community groups, and encounter new voices in local civic life.

Data provided by comScore Networks detailing the kinds of Web sites that are particularly appealing to college students, and the kinds of sites where a high proportion of shoppers are college students.

This speech covers our findings related to how people used the Internet just after the 9/11 terror attacks and our follow-up survey.

This report contains the first scholarly studies built around analysis of hundreds of Web sites that have been cached in the September 11 Web Archives, and makes clear that no event in the Web era has so dominated so many Web sites in such a short, intense period of time.

40 million Americans, one third of all Internet users, have looked online for information about a place to live.

Fifty-two million Americans have looked online for information about jobs, and more than 4 million do so on a typical day.

85% of American Internet users have ever used an online search engine to find information on the Web and 29% of Internet users rely on a search engine on a typical day. Only the act of sending or reading email outranks search-engine queries as an on...