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Teens write a lot, but they do not think of their emails, instant and text messages as writing. But teens also believe good writing is essential for success and that more school writing instruction would help them.

Alicia Chang’s story on doctor-patient email has generated quite a bit of coverage and comment across the Web. I’m quoted as saying that “[p]eople are able to file their taxes online, buy and sell household goods, and manage their financial accounts. The health care industry seems to be lagging behind other industries.” Here is a […]

Can libraries hack it in the internet age? A Pew Internet study finds that the public says "yes, and there are further 'market opportunities' to explore."

A recent New York Times article suggests another reason why people are motivated to search for content connected to their names online: to check up on how their "Google twins" are doing from time to time.

This presentation focuses on the Project's findings about the role of libraries when Americans are trying to solve problems.

62% of all Americans are part of a wireless, mobile population that participates in digital activities away from home or work.

A new journal article on doctor-patient email reveals (to me, for the first time) that the very first phone call was actually a call for emergency medical assistance. Alexander Graham Bell had just spilled battery acid on himself, hence his hurrie...

Most internet users view online shopping as convenient and a time-saver. At the same time, they worry about the security of sending their credit card information over the internet.

Most online Americans view online shopping as a way to save time and a convenient way to buy products, but most also express discomfort about sending personal or credit card information over the internet

Where do you turn when you have a problem? Family and friends? Experts? Internet searches? Libraries?
We asked those and a variety of other questions on a recent survey and found some surprising things.