Emerging Technology

72% of U.S. adults say tipping is expected in more places today than it was five years ago. But even as Americans say they’re being asked to tip more often, only about a third say it’s extremely or very easy to know whether (34%) or how much (33%) to tip for various services.

71% of adults say they are very or somewhat concerned about how the government uses the data it collects about them, up from 64% in 2019.

The share of Americans who say they are very or somewhat concerned about government use of people’s data has increased from 64% in 2019 to 71% today. Two-thirds (67%) of adults say they understand little to nothing about what companies are doing with their personal data, up from 59%.

52% of Americans say they feel more concerned than excited about the increased use of artificial intelligence.

19% of employed U.S. adults who have heard of ChatGPT think chatbots will have a major impact on their job.

In 2022, 19% of American workers were in jobs that are the most exposed to artificial intelligence, in which the most important activities may be either replaced or assisted by AI. Women, Asian, college-educated and higher-paid workers have more exposure to AI, but workers in the most exposed industries are more likely to say AI will help more than hurt them personally.

As they watch the splashy emergence of generative artificial intelligence and an array of other AI applications, experts participating in a new Pew Research Center canvassing say they have deep concerns about people's and society's overall well-being. At the same time, they expect to see great benefits in health care, scientific advances and education

Just 14% of all U.S. adults say they have used ChatGPT for entertainment, to learn something new, or for their work.

Most Americans say racial and ethnic bias in hiring practices and performance evaluations is a problem, but they differ over how big of a problem it is.

62% of Americans believe artificial intelligence will have a major impact on jobholders overall in the next 20 years, but far fewer think it will greatly affect them personally. Majorities oppose using AI in making final decisions on hiring or firing.