Artificial Intelligence

In 2022, 19% of American workers were in jobs that are the most exposed to artificial intelligence, in which the most important activities may be either replaced or assisted by AI. Women, Asian, college-educated and higher-paid workers have more exposure to AI, but workers in the most exposed industries are more likely to say AI will help more than hurt them personally.

As they watch the splashy emergence of generative artificial intelligence and an array of other AI applications, experts participating in a new Pew Research Center canvassing say they have deep concerns about people's and society's overall well-being. At the same time, they expect to see great benefits in health care, scientific advances and education

Just 14% of all U.S. adults say they have used ChatGPT for entertainment, to learn something new, or for their work.

Most Americans say racial and ethnic bias in hiring practices and performance evaluations is a problem, but they differ over how big of a problem it is.

62% of Americans believe artificial intelligence will have a major impact on jobholders overall in the next 20 years, but far fewer think it will greatly affect them personally. Majorities oppose using AI in making final decisions on hiring or firing.

Experts are split about how much control people will retain over essential decision-making as digital systems and artificial intelligence spread. They agree that powerful corporate and government authorities will expand the role of AI in people’s daily lives in useful ways. But, many worry these systems will diminish individuals’ ability to control their choices.

There is significant discomfort among Americans with the idea of AI being used in their own health care. Yet many see promise for AI to help issues of bias in medical care.

Among Americans who have heard about AI programs that can write news articles, 16% describe this as a major advance for the news media.

Many Americans are aware of common ways they might encounter AI in daily life, though fewer are able to correctly identify each of the six common uses of AI in the survey. More broadly, the public remains more concerned than excited about the increasing use of AI in daily life.

53% of those 50 and older say the widespread use of driverless vehicles would be a bad idea for society, as do 37% of adults ages 18 to 49.