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Home Research Topics Internet & Technology Emerging Technology Artificial Intelligence
Pew Research CenterApril 12, 2023
2. Americans’ views on use of AI to monitor and evaluate workers

Across racial and ethnic groups, those who think bias is a problem in worker performance evaluations are more likely to say AI would help rather than hurt

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Across racial and ethnic groups, those who think bias is a problem in worker performance evaluations are more likely to say AI would help rather than hurt

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2. Americans’ views on use of AI to monitor and evaluate workers
More Americans oppose than favor use of AI to track workers’ movements, desk time, computer use
Paid workers, younger adults are particularly likely to oppose AI surveillance in the workplace, especially to monitor workers’ movements, desk time, computer habits
Majorities say AI use by employers to evaluate workers would lead to employees feeling inappropriately watched, collected information being misused
Upper-income adults are more likely than those with lower incomes to think workers would feel inappropriately surveilled or that information would be misused if AI were used by employers to evaluate workers
Americans largely oppose – or are unsure about – AI being used by employers to help decide who gets promoted or fired
Roughly nine-in-ten Black adults say racial or ethnic bias is generally a problem in performance evaluations, with 56% saying it’s a major problem
Across racial and ethnic groups, those who think bias is a problem in worker performance evaluations are more likely to say AI would help rather than hurt

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