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Home Research Topics Internet & Technology COVID-19 & Technology
Pew Research CenterSeptember 1, 2021
3. Navigating technological challenges

A majority of adults 75 and older report needing help from others to set up or show them how to use new devices when they get them

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A majority of adults 75 and older report needing help from others to set up or show them how to use new devices when they get them

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3. Navigating technological challenges
Majority of U.S. broadband users with lower incomes report at least sometimes experiencing problems with their internet connection
29% of home broadband users have done something to improve their internet since the start of the pandemic
Tech users with lower incomes are more likely to be worried about paying their digital tech bills
Democrats are more likely than Republicans to think the government should be responsible for ensuring home broadband, cellphone services amid COVID-19
Republicans with lower incomes are more likely than their more affluent counterparts to say the federal government should ensure broadband, cell service
A majority of adults 75 and older report needing help from others to set up or show them how to use new devices when they get them
30% of Americans have lower tech readiness, which varies by age, educational attainment and income
Adults with lower tech readiness are less likely than others to say the internet has been essential amid COVID-19
Those with lower tech readiness are about twice as likely to have never talked with others via video calls amid COVID-19, compared with those more tech-ready
Americans with lower tech readiness are more likely than those more tech-ready to say digital interactions haven’t been of much use amid COVID-19
47% of parents with lower tech readiness have found it at least somewhat difficult to help their children with tech for online instruction
Adults with lower tech readiness are less likely than others to say the internet has been essential amid COVID-19
Those with lower tech readiness are about twice as likely to have never talked with others via video calls amid COVID-19, compared with those more tech-ready
Americans with lower tech readiness are more likely than those more tech-ready to say digital interactions haven’t been of much use amid COVID-19
47% of parents with lower tech readiness have found it at least somewhat difficult to help their children with tech for online instruction
A majority of adults 75 and older report needing help from others to set up or show them how to use new devices when they get them
Those with lower tech readiness are about twice as likely to have never talked with others via video calls amid COVID-19, compared with those more tech-ready
Tech users with lower incomes are more likely to be worried about paying their digital tech bills

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