As libraries consider expanding their presence online and connecting with patrons on their own terms, they often need data to make tough decisions about how to spend limited budgets and human resources on developing new library services. Research conducted by The Pew Internet & American Life Project examines the growing role of technology in our lives, our changing expectations about how to find and use information, and the impact younger generations will have on libraries and other institutions in the future. Mary Madden’s talk will also touch on Web 2.0, privacy, and the changing demographics of library users.